Service Express Corporate Headquarters

Project Details


Service Express


Grand Rapids, MI


80,000 Sq. Ft.





As a growing and dynamic company, Service Express leadership desired to create an environment that reflects the organization’s people-powered culture and customer-first commitment. The activity-based work environment engages employees in their work and teams, and acts as an attractor to the top talent needed to meet their organizational objectives. To meet these needs, spatial strategies were set up to allow for varied scale and format of formal and informal collaboration while allowing zones of deep focus and independent work to remain undisturbed.

A large work cafe greets employees and guests as they enter the space, immersing them in the brand and culture of the organization. Hospitality is visible and accessible, reinforcing a key component of the Service Express culture.

The flexible nature of the design allows the space to be responsive to daily needs of teams and individuals, as well as to evolve as the business continues to grow and change. Locally sourced products and materials, energy efficient lighting and fixtures, and building automation features promote the organization’s commitment to community and sustainability.

Furniture design, specification and procurement/ installation resulted from a collaborative effort with Service Express facilities and workplace team members.

Check out a video about the project here: